leadership
Felicia Spratt, LPC, Ed.D.
Chief Operations Officer
As a leader and champion for social services for nearly 15 years, Felicia has devoted her career to serving vulnerable populations and communities. Her broad experience ranges from working with youth and families as a Licensed Professional Counselor and Social Worker nationally.
Felicia is most recognized for building community coalitions, establishing strategic interagency partnerships and leading community-wide change. Her expertise in implementing region-wide initiatives and managing crisis and trauma-care teams, facilities and organizations has enabled her to form cohesive relationships with local behavioral health providers, police departments, emergency medical responders, hospitals and state and local government officials.
In February 2021, spearheaded the development of St. Louis’ first of its kind, Crisis Response Street & Triage Unit, the 911 Call Diversion, where calls are transferred from the St. Louis City’s 911 Dispatch Communication Center to Behavioral Health Response, an external entity and St. Louis CARES initiative. Her initiatives have significantly reduced incarceration and hospitalization rates due to improved awareness, interactions and proper diagnoses when serving individuals and communities suffering from mental crisis.
Felicia is a Licensed Professional Counselor, earned a Master of Science in Family and Children Counseling, and is a May 2024 Ed.D. doctorate candidate in Community Care & Counseling from Liberty University.
